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Lost data and app crashes on restore!?!
I launched Weightbot for the first time in several months and all of my data was gone. I had backed up my data to the Tapbots server so I tried to restore, but immediately after the app says "Restored" the app crashes and the data is not saved. This is very frustrating!! I downloaded the CSV file from www.weightbots.com but all it says is it must be viewed on an iPhone or iPod Touch, but not how to actually get the file ONTO the iPhone!?!?!?
I really loved Tapbots. I bought Pastebot without knowing anything more than that it was made by Tapbots. I will think twice next time.
I really loved Tapbots. I bought Pastebot without knowing anything more than that it was made by Tapbots. I will think twice next time.
I’m Kinda Pissed
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Inappropriate?Oh, and yes I tried restarting the iPhone and reinstalling the app. Nothing helped.
I’m frustrated
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Inappropriate?Sorry for your troubles, but there's no need to get angry about it. No software is perfect and anything could have gone wrong. That's what support is for. Weightbot has hundreds of thousands of users and you are like the 2nd or 3rd person to ever have an issue like this. I'd say that's a pretty good track record.
The cause could be from anything. Maybe your device lost it's internet connection in the middle of a backup which could corrupt your latest backup. There are a many ways for things to go wrong that's not necessarily the fault of the app itself. Regardless, as long as you have backups on our server then we should be able to resolve it pretty easily.
Just send us an email to support@tapbots.com from the same email account you set your Weightbot account with (referring to this issue) and we'll look into the issue. Thanks.
1 person says
this answers the question
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Inappropriate?Mark, thank you for the response. I understand that no software is perfect and that things go wrong, but it is very frustrating when an application (iPhone or not) continually fails at every turn.
I have manually re-entered the data after viewing the backup in Safari on the iPhone. I think that the page with the CSV file could use a little more instruction. You should just show the data once you log in (on a computer or an iPhone) instead of having the person download a file that can't be read on anything but the iPhone. It was a little confusing.
Thank you again for your time. I wasn't completely angry, just pissed and frustrated (I think there is a difference).
I’m better than yesterday
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This answers the question
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I understand. But next time, just shoot us an email from the email account you have set for your weightbot backups and we can try to solve the issue. Knowing what caused your crashes may help us resolve a bug that could happen to others in the future. :)
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