Thor Muller's dashboard

Thor Muller replied on March 10, 2010 19:52 to the question "Battling to get FastPass working in JAVA (JBoss)" in Get Satisfaction:

Hi Gert,
Did you ever get Fastpass up and running on your JSP app?

Thor Muller replied on March 10, 2010 18:24 to the question "API Question- private for beta, public for launch" in Get Satisfaction:

There's a place to provide a note when you setup/claim your company. You can also send a note to support at getsatisfaction.com

Thor Muller replied on March 10, 2010 00:35 to the update "Why the feedback widget may look different on various browsers" in Get Satisfaction:

Yes, you beat me to the news. The promised fix is in--IE now displays the primary version of the feedback widget.

Thor Muller replied on March 09, 2010 21:17 to the problem "Notification but no reply" in Get Satisfaction:

Apologies to everyone. We seem to have introduced a bug that is causing the sporadic caching issue that you see. We're working on a fix as we speak. Please keep the reports coming.

A comment on the update "Why the feedback widget may look different on various browsers" in Get Satisfaction:

No, we haven't seen any noticeable drop-off because anybody who is seeing the alternative version today would have had problems posting before. Secondly, over 50% of the visitors use Firefox or Chrome and see the primary version. Unless your traffic is 100% IE then I can't see how this would cause a complete dropoff.

Mint.com has this same implementation and is seeing a massive number of topics created on all browsers. – Thor Muller, on March 09, 2010 21:02

Thor Muller replied on March 09, 2010 18:15 to the question "Java version required for FastPass" in Get Satisfaction:

Thanks for the update. Let me know if you need any input/support on this.

Thor Muller set one of Thor Muller's replies as an official response to "Get Satisfaction seems to be working incorrectly in IE" in Get Satisfaction

Thor Muller replied on March 09, 2010 06:09 to the problem "Get Satisfaction seems to be working incorrectly in IE" in Get Satisfaction:

This is not a bug, and is all explained here:
http://getsatisfaction.com/getsatisfa...

We're working on an update for IE that we that will display the primary version of the widget. It is a priority for us to get this out (though not our only priority).

If you're on a paid plan that includes domain aliasing, putting your widget on the same domain as the site you're calling it from will solve this immediately.

Thor Muller replied on March 08, 2010 21:26 to the question "Publishing back to Get Satisfaction from Salesforce.com Cases/Solutions" in Get Satisfaction:

Hi Tim,
We're currently scoping the ability to post comments from a Salesforce case back to Get Satisfaction, but it isn't built yet. I'd love to connect you with the people building it, though, so you can manage your client opportunity.

A comment on the problem "Setting a question as 'Pending' in the admin panel results in a blank status displayed on the question page." in Get Satisfaction:

Nope, not solved. Let me see if there's a quick fix. – Thor Muller, on March 08, 2010 20:13

Thor Muller replied on March 08, 2010 19:54 to the idea "Feedback Tab Not Working? Try this!" in Get Satisfaction:

Thanks for the tip, Haatch!

Thor Muller started following the idea "Feedback Tab Not Working? Try this!" in Get Satisfaction.

A comment on the problem "NO admin right" in Get Satisfaction:

my email is thor |at| getsatisfaction.com.

We are working on additional localized interfaces, which we expect to have later this year. – Thor Muller, on March 08, 2010 06:16

A comment on the idea "Use FastPass to specify employees/champions." in Get Satisfaction:

Got it. That's great clarification, and gives us a powerful use case for feature development. – Thor Muller, on March 07, 2010 23:54

Thor Muller replied on March 07, 2010 20:07 to the question "Trying to add email address from previously closed account." in Get Satisfaction:

can you send me details of the emails and accounts you want merged? Send it to thor at getsatisfaction.com.

Thor Muller replied on March 07, 2010 17:37 to the problem "NO admin right" in Get Satisfaction:

Absolutely. I'm thor at getsatisfaction.com.

Thor Muller replied on March 07, 2010 06:09 to the problem "NO admin right" in Get Satisfaction:

What is your company name? Let me know and I'll make sure you're added as an admin.

A comment on the update "Yes, our notification emails look a little funny right now" in Get Satisfaction:

Thanks for the heads up, Monique. We just fixed this (we think), so let us know if you see any additional incidents. – Thor Muller, on March 06, 2010 19:52

Thor Muller replied on March 06, 2010 18:44 to the problem "No Admin Privileges, No Salesforce Integration, Logo Problems" in Get Satisfaction:

Apologies that you've had these frustrations.

For some reason you were removed from the admin page for your community. I've just re-added you. Let me know if this happens again.

I will resolve the logo issue for you--you've overridden the standard version of the header by activating the customization option.

The Salesforce issue is something else entirely. Was this being tracked as a help desk ticket? If so, I'll track it down and see about getting you some help.

Thor Muller replied on March 06, 2010 18:34 to the idea "Use FastPass to specify employees/champions." in Get Satisfaction:

That's a very good idea, Nick. One way to automate the employee part is to add an employee email domain in your admin section. This way, any time an account is created for a user with an email address on the company domain they're automatically added as an employee.

Your idea is the next step, though.