miz_ginevra's dashboard

miz_ginevra replied to "i can't edit my website's", but it was removed. see the change log

miz_ginevra replied on March 20, 2010 03:20 to the problem "i can't edit my website's" in Get Satisfaction:

Hello. We are Get Satisfaction. A lot of companies use our site to connect with customers and help resolve customer-service issues. Is there a particular company or service you're trying to contact?

miz_ginevra replied on March 19, 2010 20:42 to the question "Forum access to everyone visiting the website ?" in World Wide Web:

Hello. We are Get Satisfaction. A lot of companies use our site to connect with customers and help resolve customer-service issues. Is there a particular company or service you're trying to contact?

miz_ginevra replied on March 19, 2010 18:20 to the question "Is there no longer a free account with get satisfaction?" in Get Satisfaction:

There's a free option, of course! It's here: http://getsatisfaction.com/plans

miz_ginevra replied on March 19, 2010 18:15 to the question "Re-send company verification email to another address" in Get Satisfaction:

are you thinking of the verification email for Get Satisfaction signup, or something else? If you can describe this in a bit more detail, I'm happy to help.

A comment on the problem "Account being repeatedly spammed" in Get Satisfaction:

taking a look at how aggressive this spammer's been, I've asked our dev team to just do a bulk delete. Sorry for the hassle. Spammers suck. – miz_ginevra, on March 19, 2010 18:13

miz_ginevra replied on March 19, 2010 18:12 to the question "How do I go to my admin panel?" in Get Satisfaction:

yay!

A comment on the question "Fastpass Cookie - Setting adds quotes?" in Get Satisfaction:

fabulous - archiving this one. – miz_ginevra, on March 19, 2010 16:59

miz_ginevra replied on March 19, 2010 16:09 to the idea "Make support channels more clear based on plans" in Get Satisfaction:

we've gotten in touch with Andrew via email, but I agree - it's too hard to find the direct support links in the current incarnation of our website. We're actively working on updating the site, but thanks for making it clear that it's currently too hard to navigate to reach us.

Starting a topic like this is always a good way for everyone to reach us. I'm marking this as an idea so that we can be sure we're tracking it.

miz_ginevra replied on March 19, 2010 15:52 to the problem "Account being repeatedly spammed" in Get Satisfaction:

Hi Jeff - I already replied to you via Twitter, but I'm in there helping out - I've banned the spammer and they'll not be able to post again. I'm so sorry you're having trouble, but we'll get this sorted out ASAP.

miz_ginevra replied on March 19, 2010 15:20 to the question "Google Apps Sweet! But what about us existing users???" in Get Satisfaction:

I'll look into this right away.

miz_ginevra replied on March 19, 2010 15:04 to the question "Google Apps Sweet! But what about us existing users???" in Get Satisfaction:

It's a free integration on the Google Apps marketplace, which just launched. You can find out more here:
http://www.getsatisfaction.com/partne...

A comment on the idea "Have a section in your dashboard where you can look at your previous topics to keep track" in Get Satisfaction:

I've marked this for "under consideration" - there's a lot of dashboard improvements we'd like to do, but I don't have a specific timeline today for when that's happening. – miz_ginevra, on March 19, 2010 15:00

miz_ginevra replied on March 19, 2010 08:07 to the problem "User keeps getting emails after unsubscribing" in Get Satisfaction:

glad it's all worked out. let us know at support at getsatisfaction.com if you run into anything weird like this again!

miz_ginevra replied on March 19, 2010 01:38 to the question "How can I delete my company's page?" in Get Satisfaction:

I'm sorry to hear you have a troll - that's never any fun. I can always ban this person, if they're truly being abusive. Let me knwo what you're prefer to do?

My apologies for the delay in response, I've been offline for a bit.

There's a guideline to removing your community here:
http://getsatisfaction.com/getsatisfa...

But let me know your preference, and you can also always email me directly at ginevra at getsatisfaction.com.

miz_ginevra replied on March 19, 2010 01:35 to the problem "Is Transparency available with Get satisfaction" in Get Satisfaction:

hi there - we're still having trouble with certain people running into disputes. In the meantime, you email me directly at ginevra at getsatisfaction.com and I'll work to resolve this.

miz_ginevra replied on March 19, 2010 01:32 to the question "Change company url, please?" in Get Satisfaction:

this is done! Let us know if there's anything else we can do.

miz_ginevra replied on March 19, 2010 01:29 to the question "Really excited about the support application for Facebook. Know you're beta-testing with a few company now - how can my company become a tester or sign-up for when's it's general available?" in Get Satisfaction:

Hi Michele! We just sent out a newsletter about this today, but here's some more information:
http://www.getsatisfaction.com/partne...

We're not really beta-testing, instead, we're selling it now! Drop a note to sales at getsatisfaction.com if you want to learn more.

miz_ginevra replied on March 19, 2010 01:27 to the question "Could you delete my community, please?" in Get Satisfaction:

I'm sorry Get Satisfaction is no longer going to work as customer support for your company. I'll help you through the process of archiving your community.

I'd like to remove the company completely, but of courtesy to the users of our system, we have a policy to not delete their content unless it violates our Community Guidelines. Please keep in mind that anyone, even customers, can start a Get Satisfaction community about any company. However, we certainly don't want you to feel forced into participating. So if you've decided to not use Get Satisfaction any longer we recommend this path:

1. Set a message to the community to let your members know where they can find official support. You can do that here: http://getsatisfaction.com/aeb/admin/..., under "Participation Settings"

2. Add links to where your customers can find you. You can do that on the same page under "Support Links"

3. Remove your logo. I've done this for you.

4. Set the community participation status. You can do that here: http://getsatisfaction.com/aeb/admin/..., under "Participation Settings"

5. Remove all the employees. http://getsatisfaction.com/aeb/admin/...

We can also remove your community from "circulation" so that it ceases to be indexed by Google and doesn't show up in our internal search. I've done this.

Please let me know if you have any questions.

miz_ginevra replied on March 19, 2010 01:23 to the question "Fastpass Cookie - Setting adds quotes?" in Get Satisfaction:

I'm going to pull this one into Zendesk, so we can troubleshoot this with you 1:1.