miz_ginevra's dashboard

miz_ginevra replied on February 08, 2010 23:43 to the question "Can you clear my dashboard?" in Get Satisfaction:

sure - can you let us know the name of the account that needs clearing, and we'll make sure it happens?

miz_ginevra replied on February 08, 2010 23:34 to the problem "why do moderators change titles, and mark questions answered?" in Get Satisfaction:

It's understandable if a customer like yourself feels as though an administrator of a community shouldn't mark a question "answered" if the customer doesn't feel as though it's been answered, or that changing a title sometimes seems above and beyond.

I'm curious if you would offer us a case that you think would quality for "abuse", because that's a hefty word to leverage against a community manager. Do you have some specific examples? Have you been in touch with the community managers at the company in question to try to resolve this?

From looking through the changes they've made, I don't see anything abusive from their side, honestly.

I change titles of topics (including the change I'll make to this one) to benefit the whole community in two ways: one is to make it easier for other community members to find the answer to a similar question, and the second is to keep inflammatory language to a minimum.

As I said, "abuse" is a very strong word to level at a company, so I'd like to understand the specifics from your side.

miz_ginevra replied on February 08, 2010 23:25 to the question "Can't set up an employee" in Get Satisfaction:

Hi Sarah! Would you send the email address of the employee to me here at ginevra at getsatisfaction dot com, and we'll check it out?

miz_ginevra replied on February 08, 2010 19:15 to the question "Resolved, how exactly?" in Get Satisfaction:

HI Angela - you should be able to see all of your activity on your dashboard:
http://getsatisfaction.com/people/ang...

Unless the company archived the question, you should still be able to find the original topic. What's the company or community in question, and we can help you out.

miz_ginevra replied on February 08, 2010 19:13 to the question "How do you become a Champion of a company?" in Get Satisfaction:

Will's got it exactly right - if you want to be become a champion of a community, being active and involved is essential.

Is there a specific company you're curious about?

miz_ginevra replied on February 08, 2010 19:12 to the question "how can I tell how many people are on my site" in Get Satisfaction:

Just wanting to clarify, is your question about how you can access analytics for your Get Satisfaction community, or for another type of site?

miz_ginevra replied on February 08, 2010 19:11 to the question "where is the "Forgot Password" link?" in Get Satisfaction:

If you're looking to change your Get Satisfaction password, you can always change your password from the login details section of your dashboard.

http://getsatisfaction.com/people/jlc...

Or, log out and choose the "forgot my password" selection, and you'll be sent a new password, which you can also change if you want. Or, feel free to email me at ginevra [at] getsatisfaction [dot] com and I'll do my best to help you.

A comment on the question "how can i change my company page url" in Get Satisfaction:

I'll make sure someone gets this sorted out for you ASAP, Sean. – miz_ginevra, on February 08, 2010 18:40

A comment on the update "Help Us Welcome Our New Community Management Team Members" in Get Satisfaction:

Hi Praj - a great place to start is by watching a few of the videos at http://getsatisfaction.tv - that should help get you started in the right direction! :) – miz_ginevra, on February 08, 2010 18:36

miz_ginevra replied on February 05, 2010 20:24 to the question "gamehouse social..nightmare." in GameHouse Social:

Hi Henry - I've turned off your email notifications. You can always turn them back on when you're on your dashboard under "Email & Notifications".

Hope this helps!

miz_ginevra replied on February 05, 2010 20:09 to the question "Get Satisfaction in Inc. Magazine" in Get Satisfaction:

Inc. Magazine did a great writeup "Making Cents of Social Media Tools" including us, our friends over at CoTweet & Salesforce Chatter.

Glad you liked the article! You can also always find links to our press mentions over here.

miz_ginevra replied on February 05, 2010 17:55 to the question "I want to delete this get satisfaction profile" in Get Satisfaction:

You can always close your account from your dashboard.



I've done this for you - I'm sorry to see you go.

miz_ginevra started following the idea "Ability to group sub-categories into budgets." in Mint.com.

miz_ginevra reported a problem in Six Apart on February 04, 2010 15:24:

I'm testing a report of a problem.

editing and testing.

miz_ginevra asked a question in Six Apart on February 04, 2010 15:22:

test thread?

I'm testing.

A comment on the question "non existent email address" in Get Satisfaction:

looks to me like you're on the $19/month Promote plan:
http://getsatisfaction.com/features

please get in touch with us at support at getsatisfaction dot com if this isn't correct! – miz_ginevra, on February 04, 2010 01:11

miz_ginevra replied on February 03, 2010 23:48 to the question "via Overheard: login problems" in Get Satisfaction:

Hi Cheryll - what sort of login problems are you having, and for what company? Once we know a bit more detail, we can help troubleshoot this issue for you..

miz_ginevra asked a question in Get Satisfaction on February 03, 2010 23:48:

via Overheard: login problems

#fail @getsatisfaction Tweeting u again; UNSATISFIED PAYING CUSTOMER HERE! Get ur service up, or HELP US figure out why we can't login. Thx.

miz_ginevra started following a topic that has since been removed from CoTweet. see the change log

miz_ginevra replied on February 03, 2010 23:21 to the question "Company not showing up as mine." in Get Satisfaction:

For some reason, that company hadn't been made "public" in our system. For now, I've made it public, and it should be showing up now for your admin purposes.

To have it appear on your customer dashboard, just give yourself a rating, and you'll see products and companies you've rated and followed as a customer.