Lane Becker's dashboard

Lane Becker started following the idea "Use FastPass to specify employees/champions." in Get Satisfaction.

A comment on the idea "Offer private messaging capabilities" in Get Satisfaction:

good to know, stephen! we'll keep you apprised of the roadmap for the feature as we figure it out. – Lane Becker, on March 03, 2010 17:50

Lane Becker set one of Lane Becker's replies as an official response to "What do we gain/lose if we move from our current Promote plan to the new Start plan?" in Get Satisfaction

Lane Becker replied on March 02, 2010 20:00 to the question "What do we gain/lose if we move from our current Promote plan to the new Start plan?" in Get Satisfaction:

Excellent question! As a current Promote customer, you will maintain your access to Light Customization and Domain Aliasing when you switch over to one of the new Start plans. So go for it!

Lane Becker set one of Lane Becker's replies as an official response to "Sort Ideas by Number of Followers" in Get Satisfaction

Lane Becker replied on March 02, 2010 16:36 to the idea "Sort Ideas by Number of Followers" in Get Satisfaction:

Whoops! We should have changed the status on this one. You can get to this in two ways. One, available to everybody, is on the "Popular Questions" topic browse. See ours here: http://getsatisfaction.com/getsatisfa...

This has also been implemented for some time now as part of the Management View, which is available to company employees as part of the paid service, accessible via the employee subnav at the top of the page when logged in as an employee. On this page you can slice and dice by any number of variables including "Me toos," which is the number of times someone has clicked that button.

A comment on the idea "Offer private messaging capabilities" in Get Satisfaction:

Ted, have you seen the Get Satisfaction + Zendesk integration? it connects your Get Satisfaction community to Zendesk's trouble ticketing and internal workflow setup. We use it here ourselves! Recent overview webcast here: http://bit.ly/9Ax0Us – Lane Becker, on March 01, 2010 18:48

Lane Becker replied on February 23, 2010 18:05 to the idea "Pass thru SLA" in Get Satisfaction:

Great idea!

Lane Becker started following the idea "Pass thru SLA" in Get Satisfaction.

Lane Becker replied on February 10, 2010 19:07 to the problem "Don't trust the Kayak passthrough to Hotwire.com!" in Kayak:

Beyond the example I gave above? Not really. I compared the date to all the other windows Kayak opened up for me @ other search sites, and they were all the correct month. So perhaps it's a Hotwire problem...?

I could send you my credit card bill with the charge Hotwire won't let me remove, if you would like. ;)

Lane Becker reported a problem in Kayak on January 29, 2010 01:27:

Don't trust the Kayak passthrough to Hotwire.com!

Twice now I've booked on Hotwire.com through Kayak, using the "Compare Prices" feature, and TWICE it's changed the date on me when it passed me over. It's weird -- the dates are entirely correct on the Kayak search, but a full month later on Hotwire.com.

So now I'm out $200 on a car reservation because it was a month later. Thanks a lot, Kayak. That's one way to make sure you're competitive with them, I guess; screw their customers over.