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John Reilly replied on March 18, 2010 18:48 to the question "Connecting to TRMS SX2 Via Mac Connect To" in Tightrope Media Systems:

Hi Chris,

Hmm, to be honest, it's tough for us to know what the problem could be, since we don't have the details on how your network is configured. Everyone's network is a little bit different. :) But here's a couple things to try.

You said the Cablecast SX was switched to have a static IP address? Did your networking/IT department create the external static address for it? Often times they will create an external static IP that gets routed to an internal-only LAN IP address. What address are you using when you try to connect to it from your mac? I'd try using the internal LAN address if possible, generally that's the correct one to use if you're on the same network.

If the Cablecast SX server only has a static external address now, is it possible that the firewall on the server was turned on as a safety measure? If so, the firewall may be blocking your connection attempts. Perhaps look into opening the specific ports that you need to connect.

Again, these are just guesses, as we don't have any insight into your specific network setup. But maybe this could lead you down the right path?

-John

John Reilly replied on March 18, 2010 18:35 to the question "Why cant I get a FULL SCREEN PREVIEW when creating a new message in Carousel?" in Tightrope Media Systems:

Thanks William, those screenshots are perfect. What you're seeing is definitely not the intended behavior.

What's troubling is that when I edit templates on our systems here, it appears to scale them just fine; I can see the entire bulletin. So, we've gotta do a bit more investigation to see what's causing it.

It looks like you're using Internet Explorer? I can't quite tell which version, is it 7 or 8? And is that Windows Vista as your OS?

Also, could you try the same thing using a different browser (like Firefox or Google Chrome) and see what happens? I want to narrow down if it's a browser bug with IE or not.

And a final question for now, Which version of Carousel are you running? 6.0.0 or 6.0.1?

Thanks William, we'll get this figured out. :)

-John

John Reilly set one of Grant Gartland's replies as an official response to "Trying to find where I can add a category to cablecast..." in Tightrope Media Systems

John Reilly marked one of Jesse's replies in Tightrope Media Systems as useful. Jesse replied to the question "Auto Reboot setting for Carousel Device?".

John Reilly set one of Scott Jann's replies as an official response to "Display Engine errors & a recalcitrant mouse" in Tightrope Media Systems

John Reilly replied on March 17, 2010 18:41 to the question "Borrow a good idea, Netflix queue system for Carousel slides" in Tightrope Media Systems:

Hi MMSD-TV,

Thanks for the feedback. I agree, if you have a LOT of bulletins to manage in one zone, it can get pretty difficult.

There are a couple options to make it a bit easier though...

1) Take advantage of bulletin groups. If you have several bulletins that are related, you can group them together and treat the whole group as a single entity (reordering, deleting, etc).

2) You don't always have to drag a bulletin around... If you click once on the preview thumbnail, it should turn blue. Then, when you move your mouse around, a blue 'move here' bar should appear just as if you were actually dragging the bulletin. Single clicking again on one of the blue bars should move the bulletin to that spot. This can make it a bit easier to move things around without having to actually drag.

3) Bulletin housekeeping. If you have lots of bulletins to remove at once, you can use the housekeeping feature to delete bulletins based on some criteria... For example, all saved bulletins, all bulletins by user X, etc. Housekeeping is covered in chapter 18.4 of the 6.0.0 Carousel manual.

I'm not sure if these options will help you or not, but I find they come in handy when dealing with lot of bulletins.

Thanks again for the feedback.

-John

John Reilly replied on March 17, 2010 18:29 to the question "Proxy Server" in Tightrope Media Systems:

Hi Shaun...

5.3.3 is actually the FrontDoor version.. the Carousel version number can be found in the "about" link after you've clicked through into Carousel. Here are a couple screenshots: http://gsfn.us/t/lpf

-John

John Reilly replied on March 17, 2010 18:22 to the question "Why cant I get a FULL SCREEN PREVIEW when creating a new message in Carousel?" in Tightrope Media Systems:

Hi William,

Is it possible to post a screenshot of the behavior you're seeing?

Also, when you say 'full screen,' are you asking to see the entire Carousel channel on the preview? The template editor is designed to only edit a template for one particular zone at a time, so you only see one zone in the preview. If you have a channel with a seamless zone design, the template editor preview may well look like it is being cut off, but it's actually just displaying the template for the one zone on the overall channel.

-John

John Reilly replied on March 17, 2010 18:17 to the question "Proxy Server" in Tightrope Media Systems:

Hi Shaun

Apologies for the frustration... What version of Carousel are you using? If I remember correctly, we made a couple changes in version 5.2.4 that should allow the Carousel server to access the internet using the proxy server settings stored in Internet Explorer.

-John

John Reilly set one of Brook Grubs' replies as an official response to "Time and Date aren't showing up in my bulletin!" in Tightrope Media Systems

John Reilly marked one of Brook Grubs' replies in Tightrope Media Systems as useful. Brook Grubs replied to the problem "Time and Date aren't showing up in my bulletin!".

John Reilly replied on March 17, 2010 17:58 to the question "Displaying Web Cams and Web Sites in Carousel" in Tightrope Media Systems:

Hi janicesctv,

We have a screenshot that demonstrates how to display a traffic camera feed from within Carousel... would something like this help?

http://www.trms.com/support/training/...

-John

John Reilly replied on March 10, 2010 00:43 to the question "Cablecast products comparison?" in Tightrope Media Systems:

Hi Alexander,

There's a link to the Cablecast Overview brochure on the Cablecast product page. On the last page of that pdf there's a product matrix for the various Cablecast servers.

I think this might be what you're looking for. Lemme know if this helps.

-John

A comment on the discussion "DVD import for mac" in Tightrope Media Systems:

Just got the answer that the VOD server will only convert MPEG 2, DVCAM, and DVCPRO into the streaming format, so I guess h.264 won't work in this case.

MPEG2 is probably your best bet... In the back of the Cablecast manual there should be a chart that lists the specifics of the video and audio formats that are accepted. You could also use our FixMpeg utility which should help generate compliant audio.

--John – John Reilly, on February 26, 2010 16:13

A comment on the discussion "DVD import for mac" in Tightrope Media Systems:

Hmm, it should definitely work for playing back the video, but I'm not 100% sure about the VOD re-encoding it to the streaming WMV format. I'm assuming it'll work, as long as you have an h.264 codec installed so it can decode it. I'll ask around to find out for sure. --John – John Reilly, on February 25, 2010 20:19

A comment on the discussion "DVD import for mac" in Tightrope Media Systems:

We've got a screencast of how to export h.264 video for playback on SX servers... Would something like this work for you, Chad? http://www.trms.com/support/training/... – John Reilly, on February 25, 2010 19:53

John Reilly replied on February 15, 2010 21:01 to the question "Carousel in Educational Environments?" in Tightrope Media Systems:

@Megan

There's a list of some universities using Carousel on our website here: http://www.trms.com/signage/carousel/...

You could probably also shoot our sales team an email asking for a more extensive list... sales@trms.com

I hope this is at least a good start. :-)

-John

John Reilly started following the question "ZenDesk credentials with ZenDesk single sign in" in Get Satisfaction.

John Reilly reported a problem in Tightrope Media Systems on February 05, 2010 21:10:

Just a test topic...

Just testing something... please ignore this. :)

John Reilly replied on January 26, 2010 04:22 to the update "Show some love to your Community Managers" in Get Satisfaction:

Here's a shout out to Ray, who has been such an incredible part of our GSFN community over the years, we just recently promoted him from customer to employee! :-)

He's always gone above and beyond by posting detailed, personalized replies to questions and issues. Our customers love him, and we're extremely happy to have him on our team.

Thanks, Ray!