Jess's dashboard

Jess set one of Jess' replies as an official response to "Owl City - Firefilies" in Tapulous

Jess replied on January 15, 2010 23:12 to the problem "Owl City - Firefilies" in Tapulous:

Easily fixed, and I think we just did it.

Jess replied on January 07, 2010 06:50 to the problem "TTR2 gone" in Tapulous:

Hi Erik,

The other respondents here are basically correct: although TTR2 is no longer free, even if you "purchased" it when it was free, you should still be able to go redownload it. The trick is that, wherever you try to do this (be it your computer or your iPod touch), you have to do it with the same iTunes account that you originally downloaded TTR2 with.

If you end up totally stumped, I'm afraid you'll have to contact Apple support for this. They can probably help you to find a record of your original "purchase" (even if it was free), etc..

Good luck!

Jess replied on January 07, 2010 06:47 to the idea "Inbox "block" option." in Tapulous:

Thanks, yes, this is on our list. It can't be done immediately, but hoping to have it in the relatively near future! Meanwhile, deletion of conversations from your inbox is coming very, very soon.

A comment on the question "Status update" in Tapulous:

Andrea, we're going to do a query against our database in the next day or two to obtain the list of users that were affected by this bug, and how much credit they're due. We'll then be giving that credit to you for use for other tracks in the Store. If you need a refund, instead, then I'm afraid you'll have to ask Apple -- only they can provide refunds. But, we will definitely provide Store credit. – Jess, on January 07, 2010 06:46

A comment on the question "Status update" in Tapulous:

Any chance you're using a jailbroken device and have done anything to the track or theme that might cause us to realize that you've modified things? If so, that would explain your scores not posting properly, for the most part, although wouldn't explain totally bogus scores being posted.

For that, we did have a bug in 3.0, and perhaps even 3.0.1 (I cannot recall when exactly we fixed it) that would post your score too early, sometimes before the last tappers had been properly accounted for, and so that would explain the lower scores going to the leaderboards. – Jess, on January 07, 2010 06:45

Jess replied on January 07, 2010 06:35 to the question "Accidently got logged onto someone elses taptap and can't log off of it." in Tapulous:

Hi Jessica, I cannot find a username Batgirl91 in our system, but I do see batgirl92 with one device associated with it. You sure it's Batgirl91 that you accidentally created/logged into?

Jess replied on January 07, 2010 06:33 to the question "already a username in place and i never created one" in Tapulous:

Hi auburnfan334, this typically happens if you're using an iPod that somebody else has used in the past for any of Tapulous' products... Tap Tap Revenge, Twinkle, etc.. I think we can help you out if you just give me the username that it's telling you it thinks you already have.

Jess replied on January 07, 2010 06:29 to the problem "Messages are not showing up in my Twinkle inbox" in Tapulous:

Yep, as Roberto25 said, we had to take Twinkle down, along with the inbox in TTR3, earlier. We're hoping to bring it back later tonight.

Jess marked one of [child please!]Roberto25's replies in Tapulous as useful. [child please!]Roberto25 replied to the problem "Messages are not showing up in my Twinkle inbox".

A comment on the problem "Tap Tap Revenge lags" in Tapulous:

Hi tecnarox, we're definitely aware that the crazy barrage of weapons now possible are causing performance and playability problems. We're looking to address this in the next update to Tap Tap. – Jess, on January 07, 2010 01:23

Jess replied on January 07, 2010 01:22 to the question "TTR3: 2 accounts on the same device?" in Tapulous:

Erk, glad to hear you're all set! Happy tapping!

A comment on the question "My Avatar is Pitch Black!" in Tapulous:

I reset your avatar Jeremy. :) – Jess, on January 07, 2010 01:14

A comment on the problem "CHAT ROOM PERVERTS ???" in Tapulous:

Heh. No problem folks. I try! :-) – Jess, on January 07, 2010 00:13

Jess replied on January 06, 2010 23:30 to the problem "CHAT ROOM PERVERTS ???" in Tapulous:

Suzanne, we'd love your help with moderating. Please send me email at jess AT tapulous DOT com.

Meanwhile, we will have a feature live in the next day or two where you can delete unwanted messages from your (or your daughter's) inbox.

Further down the road, we'll work on allowing you to ban people from sending messages to your (or your daughter's) inbox.

Lastly, I'm happy to go ban monsterbasher right now. That won't prevent him from sending messages to your inbox, but will keep him out of chat.

Jess replied on January 06, 2010 22:59 to the question "Next update" in Tapulous:

Sorry Rihanna, we can't tell you when the next update will be. But we fix bugs and add little things on the server side all the time, and this is a server side issue. As I said in the other thread, it's coming in the next day or two.

Jess replied on January 06, 2010 22:48 to the problem "CHAT ROOM PERVERTS ???" in Tapulous:

Yes Suzanne, you're absolutely right that this is a problem. And BPP's right too. We're working on a bigger, better moderation strategy, which will include adding more moderators.

Jess replied on January 06, 2010 22:21 to the problem "Refund for new Lady Gaga New theme" in Tapulous:

Hi Christina. So sorry. I wish we hadn't been so swamped with huge issues like this and others. Here's the update:

We fixed the bug that was allowing people to be double-charged, a day or two ago. As of Monday afternoon, we'd pulled Gaga from sale, and have only just restored it to sale now that we know the bug is fixed.

We have the ability to do a query against our database to figure out who was affected by this, and we plan to do something like give credits equal to the amount that you accidentally overspent on Gaga. We just need another day or so to wrap up some additional critical bug fixes that have been affecting data integrity across our systems. This remains high on our list of to-dos.

If you need an actual refund, you have to contact Apple. We're unable to provide those. (Not unwilling, but literally unable.)

Thanks again for your patience, and apologies for the troubles...

Jess replied on January 06, 2010 19:58 to the question "In tap tap revenge 3 how do you delete messages in your in box?" in Tapulous:

I have an engineer working on this today. Not sure if he'll finish it today or not, but... it's being actively pursued!

Jess replied on January 06, 2010 19:14 to the question "Keep getting "Please enter a valid username" for TTR3" in Tapulous:

Hi there -- we do have a great many users, so the names do have to be very unique at this point. That said, sounds more like you're perhaps entering characters that aren't valid. Stick to regular A-Z, 0-9, and basic punctuation characters, and you should be okay. No spaces.

Hope that helps!