Jeremy's dashboard

A comment on the idea "Google Analytics in the account" in Get Satisfaction:

The ability to add GA to a "Customize" plan isn't really a feature that was implemented, it's a side effect of the customizability/templates.

GA tracking as a feature would be a field in the GS control panel to enter your GA tracker id. GS would then auto-magically insert the tracking code.

The ability to track through GA would go a long way to prove the viability of the higher-tier plans. If I can't demonstrate that our users are using GS the way we want, then I can't get approval to buy Customize. :) – Jeremy, on February 09, 2010 14:32

A comment on the idea "Be able to close a resolved/outdated topic to new posts" in Get Satisfaction:

This sounds great! Just a question, "Archiving" a topic doesn't remove it from the Management View, so it just sits there, too. Any chance we can hide archived items or something? – Jeremy, on February 05, 2010 21:19

A comment on the idea "Be able to close a resolved/outdated topic to new posts" in Get Satisfaction:

Thanks Thor, this sounds great. – Jeremy, on February 05, 2010 21:17

A comment on the idea "Be able to close a resolved/outdated topic to new posts" in Get Satisfaction:

I agree with everything you're saying. Ideally all the topics should stick around as a reference for other users in the future. We fundamentally do this, but sometimes these time-sensitive threads pop up, or threads that are just meaningless. All they do is pollute the community searchspace (users searching for a particular thing will get confused with threads that are unrelated, but just happen to contain keywords they looked for).

We're trying to craft our community into somewhat of a knowledge base that users can search on to answer their questions. If we can't prune the meaningless questions, then there ends up being a ton of cognitive overhead for our users, and the overall value of the community will decline to the point where it's useless. We're already starting to see this.

We may have overlapping use-cases for GS, but the ability to prune will help us preserve the value of the community. The "archive" function might be able to do this, but I'm not clear what it does yet. :)

J* – Jeremy, on February 05, 2010 15:45

A comment on the idea "Be able to close a resolved/outdated topic to new posts" in Get Satisfaction:

The situation I am thinking of is when a temporary issue arises, and then is resolved. We end up with this thread that sticks around forever, but it isn't relevant anymore, and it continues to show up in searches, and on the dashboard.

J* – Jeremy, on February 05, 2010 14:14

Jeremy replied on February 04, 2010 16:29 to the idea "Be able to close a resolved/outdated topic to new posts" in Get Satisfaction:

I would also like to see this feature.

Topics (in particular, problems) that are solved/closed just take up space and make our GS space seem too busy. If something happens again, then a new topic can be opened, but commenting on old topics is just messy.

Jeremy started following the idea "Be able to close a resolved/outdated topic to new posts" in Get Satisfaction.

Jeremy replied on February 04, 2010 16:25 to the idea "Give champs access to moderation tools!" in Get Satisfaction:

Sorry to pester, but any progress on this? :)

J*

A comment on the problem "Abusive activities in the Graboid Discussion Forums" in Graboid Inc.:

You can find it on our support page. There is also a link on the right side of this page here at GS. – Jeremy, on January 20, 2010 15:12

Jeremy set one of Jeremy's replies as an official response to "Abusive activities in the Graboid Discussion Forums" in Graboid Inc.

Jeremy replied on January 19, 2010 18:09 to the problem "Abusive activities in the Graboid Discussion Forums" in Graboid Inc.:

Please email customer service and they can look into the issue.

Jeremy marked one of Emir's replies in Graboid Inc. as useful. Emir replied to the question "codec needed for picture??".

Jeremy replied on January 15, 2010 14:33 to the problem "movie wont show" in Graboid Inc.:

What operating system are you on?

Jeremy replied on January 15, 2010 14:32 to the problem "Film downloaded more than once" in Graboid Inc.:

If you download the same video multiple times, you will be deducted bandwidth for each time.

Jeremy replied on January 15, 2010 14:30 to the problem "Downloads not showing up in Queue" in Graboid Inc.:

Also, try making sure Graboid runs as admin.

Jeremy started following the idea "Redesign the dashboard" in Get Satisfaction.

Jeremy marked one of Emir's replies in Graboid Inc. as useful. Emir replied to the question "You don’t have the video I want.".

Jeremy set one of Jeremy's replies as an official response to ""It appears that you've already created an account with us." Um, not quite..." in Graboid Inc.

A comment on the question ""It appears that you've already created an account with us." Um, not quite..." in Graboid Inc.:

It uses a number of different ways of detecting it. If you have already been through the trial, then you cannot do another trial. – Jeremy, on January 14, 2010 15:08

Jeremy marked one of Mark Cramer's replies in Get Satisfaction as useful. Mark Cramer replied to the idea "Add surveys so companies can solicit specific feedback.".