Grant Gartland's dashboard

Grant Gartland replied on March 18, 2010 14:57 to the question "Trying to find where I can add a category to cablecast..." in Tightrope Media Systems:

After logging into Cablecast through FrontDoor then click on Location Settings...


Then makre sure you are in the Shows tab, and click on Categories...


Then you can click on new, and away you go.

Grant Gartland replied on March 11, 2010 14:42 to the question "Integrating Force Event with Carousel" in Tightrope Media Systems:

Without that being a current feature, I can give you a work around that will allow you to "force" Carousel without ever having access to Carousel.

After your meeting is over and you have forced Carousel back to air, you are seeing the Interrupt bulletin. What you can then do it have your operator, go into the show information and update the length of the show (in your example 00:01:15). Save the show, and then send Autopilot for the same date range (by clicking the links after "Last sent:") and using sticky devices (this means no show will change where it needs to be loaded).

This will tell Carousel that your show is over and it will disable your Alert Bulletin. I hope that helps.

Grant Gartland replied on March 10, 2010 19:47 to the problem "Carousel is Outputting Black - Please Assist!" in Tightrope Media Systems:

I just got done working with Thomas, and it appears to have been a bad cable between the Carousel Player and the system, that was not allowing the detection of the additional output.

Grant Gartland replied on March 02, 2010 20:02 to the question "Digital RF or analog only on USB Video Reciever" in Tightrope Media Systems:

At this time the TVI units for Carousel only do analog video via an "old" RF signal, or composite video.

This is a route that we are looking into though.

Grant Gartland replied on February 17, 2010 17:26 to the question "How to upload PowerPoint In Carousel 6.0" in Tightrope Media Systems:

Jeff, unfortunately Microsoft has changed some settings on the back-end of their programs that does not allow us to integrate PowerPoint with Carousel in the future. It is something that can be achieved with the older versions, per the manuals, but will not be available going forward.

Grant Gartland marked one of JJ Parker's replies in Tightrope Media Systems as useful. JJ Parker replied to the question "Sync Issue on 2 monitors".

Grant Gartland replied on February 09, 2010 01:19 to the question "Carousel software update installs to what folder?" in Tightrope Media Systems:

The default installer folder for Tightrope products is D:\TRMS.

Grant Gartland marked one of Jennifer McCleary's replies in Tightrope Media Systems as useful. Jennifer McCleary replied to the question "Update help requested".

Grant Gartland replied on January 21, 2010 18:41 to the question "Updates" in Tightrope Media Systems:

You can send a request to support@trms.com. This will enter it into our system. If you have not already, please make sure to register with us as well at: http://www.trms.com/support/registration.

If you are requesting an update to Carousel 6.0, updates for Gold Service Agreements are going out now. Silver will be getting download keys on Monday, January 25th. Factory (within the last 90 days) will go out on Monday, February 1st.

Grant Gartland marked one of Ray's replies in Tightrope Media Systems as useful. Ray replied to the question "Move full alert zone pages to another Carousel zone?".

Grant Gartland marked one of Chad Gartner's replies in Tightrope Media Systems as useful. Chad Gartner replied to the question "pci or pci express slots in the sx4?".

Grant Gartland replied on January 05, 2010 21:12 to the question "When to post PSA's to Cablecast or Carousel" in Tightrope Media Systems:

The main determining factor is whether you want your PSA's to be done on a schedule or randomly. The management factor is really negligible, it is really more of a question of how you want to store the PSA's.

If you want to air PSA's at a scheduled time, it would be best to schedule them in Cablecast as a CG Exempt show (thus stopping Carousel from creating, "Up Next..." and "See It Again..." bulletins).

If you just want to show PSA's to fill time between bulletins, then Carousel is going to be your best option.

In regards to scheduling, is also a personal preference, but generally speaking back-to-back scheduling is best used when your shows need to fit into certain time slots. It is easier for the public to watch shows when they are scheduled on the :00 or :30 even if they are shorter then the 30 or 60-minute slots.