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Getting the Most Out of YouVersion's Community Support Tool
Our applications have millions of users. Thousands of people post support requests in this tool. We see hundreds of posts here per month and dozens per day. Here's how we can work together to make your experience here helpful and enjoyable.
First, check to make sure that your request hasn't already been submitted in the past by searching for some keywords related to your request. If it has been submitted before, it's likely that you'll find your answer without submitting a new request.
Next, we want to take the mystery out of receiving great support, so here's a quick guide:
We hope that helps you get the most out of this community support forum. Feel free to jump into other threads and offer help or more details on a particular request. We look forward to helping you have an amazing experience while reading the Bible with YouVersion.
First, check to make sure that your request hasn't already been submitted in the past by searching for some keywords related to your request. If it has been submitted before, it's likely that you'll find your answer without submitting a new request.
Next, we want to take the mystery out of receiving great support, so here's a quick guide:
- Use a strong title. - A good title will help us understand your request quickly. Try to use a full sentence and plain language.
- Write a complete description. - The more details you give us about your request, the more quickly we'll be able to give you an accurate response. If you've found a bug or you're having a problem, try to give us a description of what you were doing when the problem arose or an explanation of how we might duplicate it when we test.
- Choose the right product. - When you submit a request, you'll be given the opportunity to choose a product that it's related to. For example, if you submit a request related to the YouVersion.com website, choose the product called "YouVersion.com". If your request is related to the iPhone app, choose the product called "YouVersion iPhone Bible App". (Also, please choose only one product.)
- Let us know how you feel. - It's helpful for us to know how you feel about your request. If you're upset or frustrated, we'll know to not respond with smiley faces and lots of exclamation marks.
We hope that helps you get the most out of this community support forum. Feel free to jump into other threads and offer help or more details on a particular request. We look forward to helping you have an amazing experience while reading the Bible with YouVersion.
I’m excited
5
people like this idea
I like this idea!
Tell me when this idea gets some attention.
The more people who like this idea, the more it gets noticed.
The more people who like this idea, the more it gets noticed.
The company implemented this idea.
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Inappropriate?Thanks for taking the time to post this, Scott. It's a very helpful guide. Hopefully there's a way you guys (or "y'all") can make this "sticky" so it stays near the top.
I can't imagine what it's like to support a free application like this that is being used by thousands, if not millions of people. Terry's comment on the YouVersion.com/blog was very informative and eyeopening. I deeply appreciate the value that YouVersion.com brings to my spiritual walk.
One question I do have is with regard to unanswered questions or problems that have been marked as "solved" by the "company". What is the best way for us to bring those back to your attention? For example, the issue of approving members to a group has been marked as solved, but is still plaguing many of us. (See this link for an example of it being marked solved but still being commented on as an ongoing problem.) Another example would be the time-zone issues plaguing users that see the correct reading in the morning but the next day's reading in the afternoon. Can there be an official "known bugs" type section that these issues could be moved into or some acknowledgement from the support personnel? Just a thought
Thanks again for a tremendous application that is have direct impact on the spiritual lives of so many. I am among the grateful.
Blessings,
Nathan
I’m thankful
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This is one of the best points
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Thanks for the encouragement, Nathan. I responded to the request you mentioned, but I don't know of a way for users to notify us directly of such an issue. I can, however, tell you that we're working hard to make our support process more efficient for "y'all" and more organized for us.
I've been trying to figure out a way to have a "Known Issues" section on GetSatisfaction, but I haven't figured it out yet. When I do, I'll try to make it as visible as possible.
Thanks for the feedback and your patience! -
Inappropriate?Thanks, Scott. Also, please let us know if you're looking for volunteers to help test or other ways we can help. I'd love to make a contribution in some way.
I’m grateful
