Yes, our notification emails look a little funny right now

The problem seems sporadic as about half our emails are coming through formatted correctly and the others are broken.




This reply was created from a merged topic originally titled
Some of your emails are coming through with the code markup showing..

All emails from the time I replied to this topic before lunch up until Laura Thomas's comment at 2:10p.m. Pacfic ("Sorry I swear I ....") were in plaintext as opposed to HTML email

An update: apparently this is caused by a known (but hidden) bug in the latest version of our programming framework, Ruby on Rails 2.35. Painful to say, we have not deployed a fix for this yet, but we're hoping to do so ASAP tomorrow now that we have some tips from others who have run into this problem.

If you're interested in the hornet's nest we inherited with our recent upgrade, you can follow the conversation here:

https://rails.lighthouseapp.com/proje...

Hello,


Since a couple of days, all the notification emails sent by Get Satisfaction only contain the HTML version with a "Content-Type: plain/text" header. Therefore, the HTML markup is visible in all the notifications.


Your emails were previously sent in two versions, text and HTML, both with the correct Content-Type header, which was working fine.


Thanks.

This reply was created from a merged topic originally titled
Notification emails contain HTML markup in plain/text.

When I get emails starting roughly 24 hours ago they come thru as HTML, but in plaintext (if you know what I mean).


So it has the HTML code, but I see the code. It's not coming through in my email as HTML formatted text.


Haven't changed anything in my email (I use Google Apps / GMail).


Entire original email, with headers, attached:

[image removed]

This reply was created from a merged topic originally titled
"HTML" emails.

You guys use Mad Mimi for your email newsletters, right?

At the most recent RubyConf, Gregg Pollack gave a talk about using Mad Mimi as a replacement for the built-in ActionMailer. (He redid parts of the talk as a screencast.)

Seemed like a fantastic idea to me. Just send them the dynamic bits of the email in a hash, and use their templates for html formatting (which can then be updated anytime, without re-deploying your app).

Just throwing that out there. I'm excited to try this technique in a couple apps.

http://developer.madmimi.com/
http://github.com/redsquirrel/mad_mim...

-John

Good idea, John. We've actually been talking about doing this for a a subset of our emails (our welcome mails in particular). We use Sendgrid for the vast majority of our email delivery and love it.

email from Get Satisfaction is not being parsed, as of middle of last week ... it is coming in as raw HTML

This reply was created from a merged topic originally titled
HTML emails from Get Satisfaction not parsed.

In the last week or so, I've noticed that any emails I receive from Get Satisfaction in my Gmail account are all HTML code. They aren't displaying properly. Other HTML emails I receive from other places are fine.

This reply was created from a merged topic originally titled
Emails from Get Satisfaction are HTML code, not displaying properly..

The past few days my Get Satisfaction e-mail notifications have not been formatting properly in my GMail account. I get all of the HTML markup instead. I looked for a Text-Only e-mail option for my account (I thought there was one some time ago), but I can't find the setting for that.


A colleague of mine who uses GMail is reporting the same behavior, and other HTML e-mails format properly for us.

This reply was created from a merged topic originally titled
HTML E-mails not formatting properly in GMail.

Just FYI the notification for ^^^ this post ^^^ came through perfectly.

Looks like you fixed it.

We put a fix in that seems to have decreased the issue, but it hasn't completely eliminated it. We're working on part 2 of the fix now.

yeah that one didn't come through right..

The latest email I received was fixed. :)

I used to receive email notices from Get Satisfaction that told me there was a change to a previous post I had responded to or a new post for the company I work for..... Cutting to the chase, I am still getting an email, however I used to be able to follow a link that would take me to the post. Now I redirected to random dashboards of those who are participating in the topic. Hoping I can go back to the old way?

This reply was created from a merged topic originally titled
What changed with the email notices?.

Hello,

Good to see that you'll are already working on this. We are currently getting the emails with HTML tags in them.

Thanks

I created a GetSatisfaction community for my company recently and now have people coming through the site. I get these email messages (I'm on gmail) every time someone posts, which is great. But the emails are laced with html tags and impossible to read:


I can only assume my customers are also seeing this junk. Can GetSatisfaction fix this problem? I shouldn't have to do anything special to get read-able email messages.

This reply was created from a merged topic originally titled
Email messages to gmail come through with html tags showing..

Various types of notification emails are arriving unformatted (and displaying div and br, etc.)

This reply was created from a merged topic originally titled
Styling for notification emails has been broken for ~48 hours..

I have this problem too and I wish I didn't... It seemed to start right after I used the Get Satisfaction "Add an image" interface to upload some .jpg files, but perhaps that was a coincidence?

Developers can following link below to to navigate to the Topic where I encountered the problem, then scroll through till you see the entry with the .jpg stuff, to see what happened.

href="http://community.culturalcare.com/cul...

After two and a half days of sheer tension in the office, and we know frustration on your part, we think we think we have solved this once and for all. Please let us know if you see the problem anymore.

Unfortunately, issues like this are the occasional price of progress. In upgrading our underlying software, and improving our infrastructure we spawned a problem that was very hard to diagnose. The good news is that we now get to return to improving the product!

Thanks for your patience, and my sincerest apologies for the inconvenience.

Finally fixed? I think so. :) Thanks!

Fixed for me too. Thank you!

If it comes through with the HTML info, but in plaintext, and you really want to see it in proper HTML format, copy the entire email into notepad from the very top to the very bottom, then save as All Files, and call it something like "Get Satisfaction email" making sure you put .html on the end so it becomes "Get Satisfaction Email.html" and making sure its being saved as All files and not text files. Once saved double click to open in your internet browser and it should display in proper HTML format. This is the easiest way to make it "readable" if it still isn't fixed or if this happens again. Hope this helps some people.

This started a few days ago, and it affects some (about 50%) of the email notifications I get from GetSatisfaction: in the emails I get them as HTML displayed as text (as if I'm looking at the HTML source of the email rather than the rendering of it). So there are all kinds of < p > tags and < a > tags and so on.

This reply was created from a merged topic originally titled
Email formatting messed up. HTML formatted as text..

I just wanted to say thank you to everyone who offered troubleshooting help on this one. I believe this is now fixed, but please do let us know if you continue to see any HTML email problems. I know how frustrating it is to read them all jumbled up like that, and we sincerely appreciate your patience while we worked through this.

This seems to be happening again. Here is what we are seeing in our email alerts: