Loading Profile...
Crashes at startup.
I am a BT pro user. I have been sending inquiries to the support but I have not heard from them almost a week. I cannot use BT anymore because it crashes at startup. I'm not getting what I paid for. Please help.
I’m upset
1
person has this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
-
Inappropriate?Hi there,
I think I've seen the crashes submitted - it seems to be related to themes.
Can you:
0. Quit out of BumpTop.
1. Go to Start, Run, %APPDATA%
2. Go into Bump Technologies Inc., then BumpTop
3. Go into Themes and move all of those folders out to your desktop temporarily.
4. Start BumpTop - and see if things start.
If they do, ZIP up all the themes you have in that folder and email them to us so we can look further.
Thanks!2 Comments
Add a comment
This answers the question
-
Thank you for your help! I removed all theme files from the folder and now it works just fine :) I want to send the themes to you but the file size is over 30MB because I installed six different themes... Can I still sent the file to you? -
Can you remove all the .PNG and .JPGs from the ZIP? (Sort the files by size and nuke the biggest ones). I'm only *really* interested in all the .json files inside each theme directory =)
-
Inappropriate?Hrmm ... I've got the same problem with no themes. I removed the Default one and it recreatd it, however, BumpTop still didn't start -- it just gets stuck on the starting dialog with the "Desktop Zen." tagline
I’m sad
-
Inappropriate?Hi Sikosis,
Did BumpTop start successfully for you in the past? And then just stopped working properly?
If so, go back into the %APPDATA%\Bump Technologies Inc.\BumpTop and zip up the scene.pb.bump and log.txt and settings.json files and email them to me at feedback@bumptop.com - reference this thread.
If it hasn't ever started correctly for you, can you post up some video card details? Go to Start, Run, dxdiag, and click Save All Information. In the text file that is saved (open it with notepad) please copy and paste the first 30 lines of text or so, so I can get an idea of your system configuration.
Thanks!
-
Inappropriate?Yeh I've been using BumpTop for a few months now ... I just tried uninstalling, removing that BumpTop directory in %APPDATA% and reinstalling but it just crashed after I "skipped tutorial".
Machine it's running on is a Dell Optiplex 960
I'll zip up those files and send it through.1 Comment Add a comment
This answers the question
-
Fired you an email back - let me know if you don't get it =)
-
Inappropriate?Hi. It stopped working again. When I start BT, the screen is just black and icons remain white... I once again removed all the files from the Theme folder but this time, I cannot get it to fix it.
It started happening when I cleared the recycle bin.
Please help.
I’m frustrated
EMPLOYEE
